Deciphr AI

Kindly check your spam folder or get in touch with our support team!

I haven't received my confirmation email. What do I do?

Verify your account and check your file size and length, file type, internet connection, and your plan’s allowance to upload files.

My audio file won’t upload.

If you can’t log in, you can either reset your password (if you forgot it) or clear your browser’s cache and cookies to get smooth access.

I'm having trouble logging in. Can you help?

Reporting bugs can be done by either starting a chat through the support button on the bottom right-hand of the screen or contact us.

How to report a bug or error?

Ran out of minutes? You can either upgrade to a paid plan or get a PAYG power-up to extend your upload allowance.

I’ve hit my limit, what do I do now?

If you’re having trouble signing up for Deciphr, you can try checking and fixing your internet and browsing settings

Why am I experiencing a network error when I sign up?

Whenever this happens, you may need to upload a smaller file or add more credits to your upload allowance.

I’m getting a ‘Your file is too powerful!’ error.

Thought of a feature that will significantly improve your workflow? Let us know!

How can I send feature requests?

If you can’t see your file blocks on the Library page, you can either check your network connection or try another browser.

The library isn’t loading properly.

Why are there errors in my output?

Access troubleshooting resources, FAQs, and expert solutions to common issues, enabling you to resolve any technical glitches and ensure uninterrupted app usage.

Troubleshoot

Go to App

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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