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How to report a bug or error?
How to report a bug or error?

Reporting bugs can be done by either starting a chat through the support button on the bottom right-hand of the screen or contact us.

Updated over a week ago

Dealing with bugs and errors whenever you're trying to generate a content suite with Deciphr AI is understandably frustrating.

Problems big and small can disrupt your workflow, delay your content creation, and add unnecessary stress to your day… definitely, something we don’t want happening at all.

But, rest assured, we take these issues seriously and are committed to resolving them ASAP to give you the smoothest experience possible—and reporting bugs can help us stay on track.

Here's how you can report a bug or an error to us:

Step 1: Open the support window by clicking the purple chat button on the bottom right side of your screen.

Step 2: Click “send us a message” to start a conversation with our support team.

Step 3: Briefly describe the problem you’re experiencing with Deciphr AI and include the following details:

  • What part of the page or process you experienced the bug in;

  • The error message or code you received while experiencing the bug;

  • Whether the bug is a new or recurring issue in your experience on Deciphr AI, and;

  • What happens whenever you encounter the bug—and how it’s affecting your output or workflow.

Once you’ve written these details down, click send—a representative will get back to you as soon as possible.

We appreciate your patience and cooperation in helping us improve Deciphr AI.

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