Deciphr AI

You can view your account details by clicking “Profile Settings” on the drop-down menu on your account.

Where can I see my account details?

To close your account, file a formal request to deactivate or delete your account and we’ll process it within 48 hours.

How do I deactivate or delete my Deciphr AI account?

How do I edit my account details?

We’ll send a password reset link to your email within minutes!

I've forgotten my password. What do I do?

Currently, we accept payment from Visa, Mastercard, American Express, and Discover credit and debit cards through a secure Stripe gateway.

What payment options do you accept?

Deciphr AI didn’t work as intended for your file? Let us refund you the credits!

How can I request for a refund?

While we don’t have a monetary refund policy, we do provide refunds in credits.

Do you have a money back guarantee policy?

How do I change my password?

For PAYG Power-Ups, you can choose between text credits and text and multimedia credits, which both get 10 additional transcript uploads.

How Many Transcript Uploads Do I Get Per Top-Up?

You can use our pay-as-you-go (PAYG) plan to top up your current subscription.

What is the difference between PAYG and Paid Plans?

With the Professional and Enterprise plans, you’ll get multiple audiograms and video reels from your file in minutes!

What types of media content do I get with Deciphr AI?

Deciphr generates 8 types of text content: shownotes, summaries, transcripts, articles, social media captions, threads, quotes, and chapters

What types of text content do I get with Deciphr AI?

You can verify your email address by checking your inbox for a verification email from us after signing up.

How do I verify my account?

“Max File Upload Size” refers to the maximum allowable size of a file that you can upload which varies depending on your current plan.

What is ‘max file upload size’?

"Max File Upload Length" refers to the maximum duration or length of a file that you can upload regardless of file format.

What is ‘max file upload length’?

Upload allowance is a set number consumable credits for users which sets how many minutes of content they can upload every month.

What is ‘upload allowance’?

Bulk file uploading is a feature that’s available to Deciphr AI users on an Enterprise Plan.

How can I upload files in bulk?

They reset every month, on the day that you first subscribed.

When do my credits reset?

You can find out how many credits you have left by logging into app.deciphr.ai and opening the “Plan & Billing” page.

How do I know how many credits I have left?

Discover comprehensive guides and tutorials on managing your account settings, personal information, and privacy preferences to ensure a seamless user experience.