We do not offer monetary refunds. However, we can refund credits if Deciphr AI did not work as intended for your file.
To request a credit refund:
Contact our live help chat support and let us know of the issue you experienced with Deciphr AI's output.
Fill out the refund request form that will be provided to you directly via Intercom.
Our team will review your request and audit your account credits to refund any credits for content that did not work properly.
Rest assured, we regularly check accounts to refund credits where DAI's output did not meet expectations. Please reach out to our helpful chat support team to start the refund process.